Support Center

To subscribe to Shorter, open the app, go to the More tab, and tap Get on the subscription card. Three plans are available: weekly, monthly, and 3-month.

Option 1

Follow the Manage subscription link in the email Shorter sent you after purchase.

Option 2

Open the Shorter mobile or web app, go to the More tab, and tap Manage on the subscription card.

If neither option worked

Email support@shorter.tv. We reply within one business day.

Hi!
I’d like to cancel my Shorter subscription.
The email I used at checkout: 

Thanks!

Your subscription to Shorter renews automatically unless auto-renewal has been turned off. To turn it off, see the question above.

Email support@shorter.tv with the email address you used at checkout.

Hi!
My Shorter subscription didn't link to my account.
The email I used at checkout: 

Thanks!

If you're using the mobile app:

1. Go to the More tab
2. Tap Get on the subscription card
3. Choose I already have a subscription on the plans screen
4. Enter your email and follow the link from the email

If you're using the web app:

Go to webapp.shorter.tv and enter the email address you used to create your account.

No, you don't need a password for your Shorter account. A working email address is enough, and we'll send you a sign-in link.

To change your account email, email support@shorter.tv.

Hi!
I'd like to change the email on my Shorter account.
Current email: 
New email: 

Thanks!

To permanently delete your account and all associated data, email support@shorter.tv.

Hi!
I'd like to permanently delete my account. It's registered under this email: 

Thanks!

Some episodes or shows are only available with a paid subscription. See the "Subscription & billing" section above for how to subscribe.

No, that's not currently possible. Shows can only be watched with an internet connection.

Some shows aren't available in the mobile app but are available in the web app. If you still can't find the show you're looking for, email support@shorter.tv.

There's no public release schedule for new episodes or shows.